Our products are shipped from Kelowna, BC (Canada) - so shipping times may vary depending on your location. West coast shipping usually takes 1-3 business days and East coast 3-14 days. In busy holiday seasons, allow for extra time. This is your answer.
It is a good idea to double-check your property, your mailbox, parcel lockers, and/or front desk (if applicable).
It is recommended that you contact our couriers with your tracking number if you do not see any signs of your package. Track and trace can be started if need be, but it is recommended that you wait a few more business days before doing so (just in case it does show up).
Feel free to reach out to us using our Contact Us form if you need any further assistance.
It depends where you are located. For orders made in North America, we include all duties and taxes, but shipments overseas may still incur some duties. Unfortunately, we cannot control this.