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FAQ

local_shippingShipping Questions

Our products are shipped from Kelowna, BC (Canada) - so shipping times may vary depending on your location. West coast shipping usually takes 1-3 business days and East coast 3-14 days. In busy holiday seasons, allow for extra time.

It is a good idea to double-check your property, your mailbox, parcel lockers, and/or front desk (if applicable).

It is recommended that you contact our couriers with your tracking number if you do not see any signs of your package. Track and trace can be started if need be, but it is recommended that you wait a few more business days before doing so (just in case it does show up).

Feel free to reach out to us using our Contact Us form if you need any further assistance.

It depends where you are located. For orders made in North America, we include all duties and taxes, but shipments overseas may still incur some duties. Unfortunately, we cannot control this.

credit_cardPayment Options

supportReturns & Exchanges

See our Return and Exchange policy here.

Once you've read it, you can fill out the form at the bottom of the page.

In spite of our efforts to inspect orders and item(s) as thoroughly as possible prior to shipping, mistakes do happen. Do not worry though, you can send us an email through our Contact Us form and we will be happy to resolve any issues and/or replace any defective items.

In the course of putting an order together, as you can see that many of our items (especially hats) look or sound the same. In the event that we sent you the wrong size or product, please reach out to us via our Contact Us form so we can figure out a plan for getting the wrong items back, and the right ones on their way to you!

supportDeliveries And Pickups In Your Area

Location: We are located on the south side of Kelowna, BC - Canada & Riverside California - USA.

Can you pickup: Absolutely! When you're on the checkout page there will be an option that says "Local Pickup" - choose that, and when we get your order ready we will send you an email with our address details for easy pickup.

Do you do local deliveries: Yes we do! If you're within 5km from our location our checkout will populate a "Free Local Delivery" option.

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Didn't find your answer?

Our customer service will be happy to help you.

Same Day Shipping

We ship quick! Orders made before 10am ship same day!

24/7 Customer Service

Feel free to reach out if you have any questions about products. Order inquiries always reserve the quickest turn around times.

Satisfaction Guarantee

If you are not fully satisfied with your product, return within 30days for store credit or financial reimbursement